Cigar Oasis Plus 3.0 Electronic Humidifier

This is my 2nd Oasis Humidifier. My first Oasis XL (gift) still runs and is approx. 6 years old, I use it with my new Oasis to insure humidity is a constant 69. Call in order, delivery was prompt. Highly recommend Cigar Oasis… Great Service!

I replaced my old Cigar Oasis which worked really well in my small cabinet humidor. Unfortunately, the new version doesn'y seem to be working as well. Can't seem to get up to 70%. The fan doesn't seem to be turning as fast.

I've been using this product (2nd unit) for 10 years to humidity a cigar cabinet. The product has been great and dependable. I also order the replacement cartridges which is what I want to comment on. I had a question about the performance of a cartridge and Mary Giordano, the Customer Service Specialist, addressed it immediately and sent out a replacement. I had done business with Mary in June 2019 and she is a great representative of the company.

I’ve had my 3.0 Plus running for about 5 months on my 18” x 36” humidifier. Holds steady at 70% with minimal effort, just refill the water reservoir every 2 weeks. My issues are the way the top attaches to the bottom. It is very difficult to remove. Being as careful as possible, all of the tabs that hold it in place have now broken off. Additionally, the power connector seems to be overheating to the point that it is actually melting at the connection point. I’ve reached out to customer service to see how they will handle the issues. If handled and the replacement has no issues, this review will go to 5 stars. I do have a friend with the same product and he has not had any issues. However, on other reviews I’ve seen the tabs breaking is also a problem for other users.

The 3.0 is a very good product. It has good features and design. However a product is only as good as it's weakest link. In this case it is the Senior Business Technology Analyst and his rigidness towards others. I have been a cigar connoisseur for many years. I had a few very good recommendations to significantly improve this product. However, instead of considering my recommendations, Dan Barranco stated it would not be considered and discounted me incongruously. I also pointed out information that he provided as wrong when in a narcissistic way he deflected to another topic. However troubling that this millennial who has sucked on more binkies then cigars would be so unwilling to admit he was wrong. An employee like this will destroy the reputation of an otherwise great company.